Customer Service

Shipping Methods & Costs

We offer three different shipping options (through USPS and FedEX) to meet your needs within the U.S. At this time we are unable to ship internationally, to P,O, Boxes, APO addresses or US territories.

Standard Service ($6.95) - Arrives in 5-7 business days, excluding holidays.
Priority Service ($14.95) - Arrives in 2 business days when ordered before 11:00 pm MT, Monday-Friday, excluding holidays.
Express Service ($21.95) - Arrives next business day when ordered before 11:00 pm MT, Monday-Friday, excluding holidays.

Shipping Details:

All orders require one to two business days to process before shipping
Business days are Monday through Friday, excluding holidays determined by carriers.
Gift Certificates are shipped free of charge using USPS First Class Delivery.
Alaska and Hawaii items ship via Priority Service and may require an additional day for delivery.

Returns & Exchanges

We want you to love the item you received. If, for any reason, you would like to exchange or return it, we are happy to replace it with another item or refund the credit card used for the purchase. Just repack the item in its original packaging (if possible) along with the packing slip and follow these simple steps:

Contact our customer service department. You will receive a gift return (GR) number within 24 hours of contacting us.
Include the GR number and ship the item to the following address:
La De Da Jewelry Design
4910 E. Sawmill Way
Boise, ID 83716
For your security, please return your item with an insured courier (e.g. FedEx, UPS, USPS Parcel Post) and retain your receipt. La De Da is not responsible for items lost or damaged items in transit.

If you are returning an item because it is damaged, defective or not the right product, La De Da will provide a prepaid USPS return label.

La De Da Jewelry Design Guarantee

At La De Da, we stand behind our service and our products. That is why we have a 100% guarantee behind every purchase. If, for any reason, you are not completely satisfied with your item, we will exchange or refund the credit card used for purchase.